Bluetooth pairs to Bose mini but no audio

[DavidSal1]

Chromebook bluetooth was working with Bose SoundLink Mini.  

Chromebook Bluetooth is still paired but no audio

iPhone works fine to Bose SoundLink mini so the problem is on the chromebook

I have done all the obvious things, tangle blue tooth off and back on, forget SoundLink and repair, checked volume on both devices.  This must be a chromebook setting I am not aware of. 

[Raj_05]

Hi @DavidSal1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you

It sounds like you're having a frustrating issue with your Chromebook's Bluetooth audio. Here are a few things you can try to troubleshoot.

Check Bluetooth Audio Output Settings:

• Click on the time in the lower-right corner of the screen to open the system menu.
• Click the Bluetooth icon to see the list of paired devices.
• Make sure that the Bose SoundLink Mini is selected as the audio output device.

Verify Sound Settings:

• Open the Chrome settings by clicking the three dots in the upper-right corner and selecting "Settings."
• Go to "Advanced" and then "Privacy and Security."
• Click on "Site Settings" and check if there are any settings that might affect audio playback.

Restart Your Chromebook:

• Sometimes a simple restart can fix Bluetooth issues.

Update Chromebook:

• Make sure your Chromebook is up-to-date. Go to Settings > About Chrome OS > Check for updates.

Reset Bluetooth Settings:

• Go to Settings > Bluetooth and turn it off. Wait a few seconds and then turn it back on.
• Remove the Bose SoundLink Mini from the list of paired devices and re-pair it.

Clear Bluetooth Cache:

• Open the Chrome browser and type chrome://settings/ in the address bar.
• Scroll down and click on "Advanced."
• Under "Reset and clean up," click "Clean up computer" and then "Find and remove harmful software."

Check for Interference:

• Ensure there are no other Bluetooth devices or signals interfering with the connection.

Factory Reset Chromebook:

• As a last resort, you can perform a factory reset. Go to Settings > Advanced > Reset settings > Powerwash. Note that this will erase all local data, so make sure to back up anything important.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support