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‎08-30-2021 10:59 AM

HP Recommended
Product: HP Spectre x360 Convertible 13-ae0xx
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

I use Bluetooth to connect my HP Spectre to my Phonak hearing aids, but I've had problems doing so with this computer.  

 

1) When Bluetooth audio is connected, the two devices seem to get "out of sync" whenever I pause the audio source (video, etc) for more than a few seconds or walk out of and back into range.  I'll get a second or two of audio, then a second or two of silence, over and over until I reset the Bluetooth connection.  

 

2) Occasionally, I'm unable to get any audio at all even though the devices are paired over Bluetooth.  I've restarted all devices involved, forgotten and re-paired the hearing aids, but the problem only seems to resolve after leaving them alone for a day or so.  

 

This problem has existed as long as I've had the computer (never tested it on my old one) and has persisted across updates.  My Bluetooth and audio drivers are up-to-date.  When I pair the hearing aids with my phone, neither of these problems occur, so I know it's a computer problem rather than a hearing aid problem.  

 

Any help is appreciated!  

 

Drake

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