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Bluetooth problems

HP Recommended
HP All-in-one with beats audio
Microsoft Windows 8.1 (64-bit)

When I try to pair my Bose headphones to my computer I get a message stating they are connected, but the main speakers are still working and my headphones have no sound

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Message 2 of 2
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HP Recommended

Hey there! @iAMAdnr007,


Have you increased the volume on the Bluetooth headset?


Are you able to connect other Bluetooth devices to the PC?


Please share the product number of the PC to assist you better.


Uninstall the Bluetooth driver from the device manager and install the latest version of Bluetooth drivers and BIOS  on the PC using HP support assistant.


Refer this article to know more information about using the HP support assistant. Click Here


Also, Please try the steps recommended below.


Right-click the Sound icon on the taskbar, then choose Sounds from the list.
Once the Sound window is up, go to the Playback tab.
You will see a list of audio devices. Click the Bluetooth speakers you paired with your computer.
After that, set the Bluetooth speakers as your default playback device. You can do this by pressing the Set Default button.
Save the changes you’ve made by clicking Apply, then pressing OK.


a)   Open Control Panel by clicking the Start button, and then clicking Control Panel.
b)   In the Control Panel search box, type Bluetooth, and then click Change Bluetooth settings.
c)   In the Bluetooth Settings dialog box, click the Options tab and do any of the following:
d)   To make your computer discoverable to Bluetooth devices, select the check box for Allow Bluetooth devices to find this computer.
e)   When a Bluetooth enabled computer is in discovery mode, it broadcasts a wireless signal that allows it to be detected by other Bluetooth enabled computers or devices. This is sometimes called pairing mode.
f)   To allow Bluetooth devices to connect to your computer, select the check box for Allow Bluetooth devices to connect to this computer.
To be notified when a Bluetooth device is trying to connect to your computer, select the check box for Alert me when a new Bluetooth device wants to connect.


Also, try the steps recommended below.


press Win + R,” type services.msc and then press the Enter key on your keyboard.

find the service “Bluetooth Support Service” and see it if is running. 

If the service is not running, right-click on it and then select the “Start” option.

If you want to, you can also make the service start automatically at every Windows startup. To do that, right-click on the service and then select the “Properties” option.

In the Properties window select the option “Automatic” from the Startup Type drop-down menu, and then click on the “OK” button to save the changes.


Try the steps recommended below.


→ Go to RUN (Windows Logo + R) and type “services.msc” and Enter. 
→ Now find “Bluetooth Support Service” and double click on it. 
→ In General Tab change startup type Manual to Automatic. 
→ Now click on Log On Tab and mark on “This Account” and type your account name or browse to find your account name. 
→ Now remove both hidden password and restart your PC. 
→ Now Re-install your Bluetooth drivers. You can download latest Bluetooth drivers from your PC official website. 
→ If Bluetooth drivers not compatible with Windows 8.1 then follow simple steps. 
→ Go to RUN(Windows logo + R) and type “regedit” to open registry editor 
→ In registry editor go to HKEY_LOCAL_MACHINE/SOFTWARE/Microsoft/Windows NT/CurrentVersion 
→ In Current Version find the Current version and change the value 6.3 to 6.2.


Let me know if this works!


I hope you have a great day! 🙂


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

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