Bluetooth sound issues

[jq8]

I've used other earbuds on this laptop and they worked fine and I had no issues, but then I started using Bluetooth earbuds and they worked fine for a while but now they just randomly have issues, the sound glitches sometimes and then there's no sound and I have to either reconnect the earbuds for the sound to work again or wait a few minutes. It's been getting worse too, it used to only happen every hour, but now it happens after just a few minutes or seconds and I don't know how to fix it. I've tried re-pairing them and updating the laptop and those didn't work.

[KrazyToad]

@jq8

Welcome to HP Community

I have gone through your Post and would like to help

Have you tried those earbuds with another computer?

Do you have issues connecting other Bluetooth devices to this Laptop?

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.