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Jack413
Level 2
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Message 1 of 2
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Bluetooth speakers only connect to music, and not entire audio

HP Recommended
Hp envy m6 p113dx
Microsoft Windows 10 (64-bit)

So I had gotten a speaker which connects via bluetooth and it works great. However today when I tried connecting, it connected , but only to music and not audio entirely like a game or movie. I tried disconnect, unpair and even computer restart, but it just connects to one type of audio, which is not how it has connected prior to today, and I have not changed anything. I dont know how to get it to connect like it did before, so how can I fix this?

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The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Jack413

 

I reviewed your post and I understand that you are facing issues with the audio playback using the Bluetooth speaker.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

When the speaker is connected does it say voice and music?

 

Meanwhile, I recommend you uninstall the Bluetooth driver and then download and install it from the below link.

 

https://support.hp.com/in-en/drivers

 

Here is how it is done.

 

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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