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09-18-2019 08:36 AM
Good day! i have a huge annoying problem with my Bluetooth. i got me a wireless crusher headset i tried turning off the enchantments i turned off the hands free, i reinstalled the bluetooth drivers sound drivers and i got the same problem with my bluetooth home cinema.. Everything got ok when i purchased a cheap Bluetooth usb so the problems is from the laptop. I will appreciate any help. PS - the usb bluetooth is bugging my usb port buy turning it off and i must restart my laptop every time when i want to use my headphones or home cinema
09-20-2019 01:52 PM
I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...
HPSA will automatically search for all the latest drivers for your Notebook
Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
Click Check for updates and messages to scan for new updates.
Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
Click the update name for a description, version number, and file size.
Select the box next to any updates you want to install, and then click Download and install.
Also ensure Windows is up to date.
Select the Start button, and then go to Settings > Update & security > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available
Keep me posted how it goes
Thank you and have a wonderful day 😊
If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
I Am An HP Employee
09-24-2019 06:47 PM
Thank you for posting back.
The Bluetooth driver for your device might be in an error state or corrupted. Uninstall the device using Device Manager, and then pair it to the computer to reinstall the driver.
Open Device Manager, and then click the arrow next to Bluetooth to view the currently installed devices.
In Device Manager, right-click the device you are trying to pair, and then click Uninstall device.
On the confirmation screen, click Uninstall. The device is removed from the list.
Restart the computer to reset any wireless connections.
If the issue persists follow the link: https://support.hp.com/ie-en/document/c06100754 Troubleshooting a Bluetooth Connection.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
09-26-2019 08:14 AM
So, i made all the steps and uninstalled everything.That fixed the problem for a couple of hours.. on the next day after i started my laptop the problem returned again in full glory. After running through Steps 1 till 4 the stuttering was still there. so i plugged in my cheap bluetooth usb and the stutter was gone, that means its not my gear, i think its a hardware problem coz the bluetooth and wifi are coming from 1 place and the frequencies are going crazy. So, that's why when i disable my laptop bluetooth and plug in the usb i have no problem