Botesty headphone/mic don't work on either laptop

[Sandi3992]

I am trying to plug in a brand new Botesty headphone/mic (wired), but it does not work (although it is recognized as plugged in on my HP). What is the suggestion? Send them back?

[VikramTheGreat]

Hi @Sandi3992,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your Botesty wired headphone/mic is recognized as plugged in on your HP laptop running Windows 11, but audio or mic functions aren't working, it’s likely a configuration issue rather than a hardware defect. Here’s how to troubleshoot before considering a return:

1. Check the Jack Type

• Does your headset have a 3.5mm combo jack (for both mic and audio)?
• Make sure your HP laptop also has a combo audio jack. If it has separate mic and headphone jacks, you may need a splitter adapter.

2. Set the Correct Input/Output Device

• Right-click the sound icon in the taskbar > Sound settings.
• Under Output, select your headphones.
• Under Input, select your headset microphone.

3. Run the Windows Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Run the Playing Audio and Recording Audio troubleshooters.

4. Check Privacy Settings for Microphone

• Go to Settings > Privacy & security > Microphone.
• Make sure the Microphone access is turned on.
• Ensure apps like Zoom, Teams, or Voice Recorder have permission.

5. Test with Voice Recorder

• Open the Voice Recorder app and try recording.
• If it doesn’t pick up sound, the mic may not be detected properly.

6. Try on Another Device

• Plug the headset into a phone or another laptop.
• If it works there, the issue is with your HP’s configuration or the jack.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat