Broken audio / missing HP Audio Switch (HP Envy 13-ba0010na)

[tobym_1]

I was having an issue with the audio on my new HP Envy 13-ba0010na and I (foolishly!) removed HP Audio Switch. I now have no sound and I don't know how to get it back - any advice would be much appreciated. I tried installed the Realtek drivers from this page but it offers me four and doesn't give any indication which I chould choose - I tried the third, it didn't help but maybe that wasn't the right one.

The computer's new enough that if there was a factory reset option I could easily do that - I see I could use Windows' recovery tool, but I can't tell if that would include the proprietary apps that HP originally installed?

[tobym_1]

Does anyone know if the HP Cloud Recovery Tool is what I should use to get it back to its original state?

[tobym_1]

Having tried this it seems like that it is what that tool does.

[Riddle_Decipher · Accepted solution]

@tobym_1 When you post multiple times the time to respond to you get's delayed as the post reset's each time, posting multiple times may also send your post into the spam box, hence we don't recommend you do that!

That out of the way, you've used the HP Cloud Recovery Tool, does that mean the issue is now resolved? If not, here's what you need to do:

Have you attempted to update the BIOS, Video card & Audio drivers to resolve this issue?

If not, here's the link to download and install the above updates: Click here

While you respond to that, here's what you need to do:

Step 1: Right-click on the Start button in the taskbar area and then click Device Manager to open the same.

Step 2: In the Device Manager, expand Sound, video and game controllers.

Step 3: You should now see your audio driver name. Most likely you have Realtek High Definition Audio, Right-click on it and then click Uninstall device option.

Step 4: You will now get the following confirmation dialog. Select Delete the driver software for this device checkbox and then Yes button when you see the confirmation dialog to go ahead and uninstall the device driver.

Restart your PC once & it should auto-reinstall a working driver.

If the issue with the sound continues, The best way to resolve the issue is by using the HP Guided Troubleshooter: 

CLICK HERE FOR STEP BY STEP GUIDE

(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

P.S: Welcome to HP Community 😉

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

[tobym_1]

Yes, the cloud recovery thing worked, thanks for getting back to me though. Apologies for the delay in responding, ironically the notification about your reply went to my spam folder.

Toby