Bug Report - Not Sure where best to report this.

[MSUN12000]

Bug Report:-
Audio driver update sp104075.exe (93.3 MB) fails to install, wrongly reporting "incompatible O/S". However, manual install via Device Manager works.

Please advise where best to submit this 🙂

[praveen196]

@MSUN12000 Welcome to HP Community!

I understand that you are unable to install the driver.

Please let us know what error you are getting while installing the driver.

Please provide the screenshot of the error.

Please try to update the windows update and then try to update the drivers.

Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[MSUN12000]

Thanks for the reply but please read again my original posting. I had no trouble installing the driver manually via device manager and I have no trouble with Windows update. I am only reporting the bug in the package  sp104075.exe (93.3 MB) which incorrectly reports "incompatible O/S" when executed.

Here is the screenshot of the error you requested:-

[praveen196]

@MSUN12000 

We don't have that driver on the HP website, reinstall the driver and restart the device for generic drivers.

However, we will take the feedback and update it to the concerned team.

Have a nice day!!

[MSUN12000]

Erm - you do have the driver on HP website; that is what I am bug reporting. It installed it fine but only  manually via "Device Manager" pointing it to the c:\swsetup (standard location of HP downloaded drivers) folder:-

Here is the link to the download page for this audio driver update 

Regards from Mike

[Echo_Lake]

@MSUN12000

Thank you for posting back, 

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[MSUN12000]

Despite repeated explanations that I have no issues and am trying to report a bug out of courtesy, I keep getting troubleshooting tips for a problem that I do not have at all. 🙄  😓

[praveen196]

@MSUN12000

I understand your concerns.

In that case, I would suggets you contact our phone support. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!

[MSUN12000 · Accepted solution]

Thanks for the reply suggesting that I should contact HP phone support. I actually have no "concerns" so will decline to avoid wasting HP's time.

May I suggest that HP set up a "bug reporting" process or site where posts like mine can be appropriately investigated . Microsoft have a "Feedback Hub" for instance . So the appropriate action would have been to check out the published sp104075.exe on the HP website to see if it needs updating and feedback the outcome.

Regards from Mike.

[praveen196]

@MSUN12000 

Please click the below link to HP Website feedback

https://ssl.www8.hp.com/h41268/live/index.aspx?qid=3862

Have a nice day!!