Built-in BANG & OLUFSEN speakers on Spectre x360 CODE 10 Error Issue.

[HSFCHEUNG]

After upgrading from Win 10 to Win 11, the built-in BANG & OLUFSEN (B&O) speakers on my Spectre x360 are not recognised by the system. The speaker icon on the bottom left of the screen shows a "x" sign. I have already upgraded to the latest bios and also run the Troubleshooting Sound Problems, but I am still unable to resolve the code 10 error. It seems that the problem exists with the built-in B&O Speaker ONLY. When I connect a pair of wired headphones to the notebook, the "x" sign that appears on the speaker icon vanishes, and I can hear sounds through the headphones. Is there a solution to solve this problem. Thanks.

[Raj_05]

Hi @HSFCHEUNG,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

A "Code 10" error in Windows Device Manager typically indicates that there is a problem with the driver or hardware for a particular device. In your case, it's related to the built-in BANG & OLUFSEN speakers on your Spectre x360 laptop. Here are some steps you can follow to troubleshoot and resolve this issue.

Restart Your Computer: Sometimes, a simple restart can fix driver-related issues. So, start by restarting your computer.

Check the Volume and Mute Settings: Make sure that your speakers are not muted and that the volume is turned up.

Update Audio Drivers:

• Go to the HP website (or your laptop manufacturer's website) and find the latest audio drivers for your Spectre x360 model.
• Download and install the latest audio drivers.

Uninstall and Reinstall Audio Drivers:

• Right-click on the "Start" button and select "Device Manager."
• Locate the "Sound, video and game controllers" section and expand it.
• Right-click on your audio device (it might be labeled as BANG & OLUFSEN speakers or something similar), and select "Uninstall device."
• After uninstalling, restart your computer, and Windows should automatically reinstall the audio drivers.

Run Windows Troubleshooter:

• Go to "Settings" > "Update & Security" > "Troubleshoot."
• Find and run the "Playing Audio" troubleshooter.

Check for Windows Updates:

• Sometimes, Windows updates can include fixes for driver issues. Make sure your Windows operating system is up to date.

System Restore: If the issue started recently and none of the above steps have worked, you can try performing a system restore to a point when the speakers were working correctly. This will revert your system files and settings to an earlier state.

Check for Hardware Issues:

• If the problem persists, it's possible that there's a hardware issue with the speakers. 

Reinstall Windows: As a last resort, you can consider reinstalling Windows to rule out any software-related issues. Make sure to back up your important data before doing this.

Remember to create backups and be cautious when making any significant changes to your system.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support