Built in microphone not working

[Nikos_Gr1]

I baught the OMEN 17-cb0011nv gaming laptop a few days ago, and the built-in microphone never worked, although I tried almost everything. Any help would be greatly appreciated.

Thanks in advance.

[asmita6658]

Hi @Nikos_Gr1

Welcome to the HP Support Community. I'd be happy to assist you with the microphone issue.

Please try these steps - HP PCs - Resolving Microphone Problems

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your computer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Nikos_Gr1]

Hi Asmita,

thank you for the response.

I had tried all the steps mentioned in the link you sent (except #3 - troubleshooting) but nothing seemed to repair the problem.

In the device manager everything seemed OK, i attempted driver update, but in vain.

At last i did a clean install of windows 10 and the problem was solved.

In any case it's worth trying to find what was the problem, but i don't want to deal with it any more.

Thank you again.