I have a 840 G5 laptop that I have having issues with. What my issue is the microphone on the device will not pick up voices but will detect other sounds such as a door closing or tapping on the laptop. When I check device manager it is showing up and says it is working correctly. I also ran the HP Support Assistant and ran the audio troubleshooting software it says that everything is working fine.
Here are some other things I have tried in order to fix the problem
- Updated all available drivers from HP website
- Replaced motherboard
- Replaced Built in webcam
-Changed multiple settings in sound options
My last though is the cables running into the webcam but I wanted to see if any one had any other ideas on what else it might be.