• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎01-06-2023 12:47 PM

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598U6AV)

Product Name: HP Victus 15.6 inch 15-fb0000 (598U6AV)

Problem: Built-in microphone stopped working after I bought the laptop around 2-3 weeks ago. I already tried re-installing the drivers, updating the system, using the HP Support Assistant.

 

In the device's properties, there were logs. I monitored what happened when I booted up the system and this seems to be the problem:

 

Spoiler

Device ACP\VEN_1022&DEV_15E2&SUBSYS_103C8A3E\5&1da5a5fd&0&04 had a problem starting.

Driver Name: oem90.inf
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Service: AMDAfdAudioService
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

Is there any way to fix this?

 

2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.