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HP Laptop - 15-dw2084ne
Microsoft Windows 10 (64-bit)

I have a HP-Laptop - 15-dw2084ne and a few days ago I noticed a buzzing/crackling/static sound coming from my earphones. I then found out that if I remove the charger, the noise goes away completely, and when I put it back on the noise comes back. I have tried different chargers and outlets but that does not do anything. Opening programs seems to make the noise be louder, and the noise is still there when I mute the audio. And the laptop speakers are fine.

 

I have the latest audio drivers, the noise is still there while using different earphones and headphones, all drivers are up to date. 

 

Any suggestions? I just got this laptop in February.

5 REPLIES 5
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EDIT:

 

I just found out that interacting with the keyboard such as changing the volume and the brightness makes a more louder static sound in my earphones.

 

Same for the mouse when I click and move

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@ItsJoshua1204 

 

The underlying cause of the problem is perhaps interference on the 2.4Ghz bandwidth.

 

Search for articles and help to better determine whether this is your issue with your headset / headphones.

For example, search for "2.4ghz interference with headphones"

 

HP Device Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Laptop - 15-dw2084ne 

 

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Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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I don't understand, I do not use bluetooth headphones/earphones, I use wired one's.

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@ItsJoshua1204 

 

The following Troubleshooting appears to be relevant to Windows 10 as well as the original reference to Windows 8.

https://support.hp.com/us-en/document/c04474731

 

Reference

 

Software and drivers for HP Laptop - 15-dw2084ne 

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

Dragon-Fur

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Thank you, but this did not help like at all.

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