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05-28-2020 04:38 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did you make any changes on the settings of your PC prior to the issue?
- When was the last time it worked fine?
- Are you getting any error message or code?
Use these basic steps to troubleshoot the webcam.
Step 1: Locate and toggle the webcam privacy switch or press the webcam shutter key
Select HP notebook models come with a webcam privacy switch or a webcam shutter key that turns the webcam off and on. By default, the webcam is turned on.
Webcam privacy switch
The webcam privacy switch is located on the side of your computer. To turn off your webcam, slide the webcam privacy switch toward the icon next to the switch. To turn the webcam back on, slide the switch away from the icon.
Webcam shutter key
The webcam shutter key is located on the action key row of your keyboard. To turn off your webcam, press the webcam shutter key. To turn the webcam back on, press the shutter key again.
Webcam shutter LED
LED on: The webcam is off.
LED off: The webcam is on.
Figure : Webcam shutter key location
Step 2: Configure your antivirus software
You might need to adjust your firewall settings to include the webcam software as an allowed application. See your antivirus software documentation for more information.
Step 3: Verify that your app can use the webcam (Windows 10 only)
Use these steps to make sure your app can access your webcam.
From the Start menu, click Settings, Privacy, and then click Camera.
In the Allow apps to access your camera section of the menu, choose the setting that is most applicable for your webcam.
Under Choose which apps can access your camera, select your preferred individual settings to On or Off.
Hope this helps! Keep me posted for further assistance.
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