Can't be heard on Zoom

[WakandaBabe]

No matter what I do, I cannot be heard on Zoom. I have checked the systems, updated all drivers, firmware and BIOS. Checked the audio sttings on Zoom. Privacy settings on Windows for the microphone are fine. On Windows, the system microphone is enabled. BUT, I see where it says 'Real Tech Audio is Unplugged and Reak Tek Audio is Disabled.' Any suggestions>

[VikramTheGreat]

Hi @WakandaBabe,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

It sounds like your HP notebook’s microphone issue is deeper than Zoom settings, especially since Windows shows “Realtek Audio is Unplugged” and “Disabled.” That usually means the audio driver isn’t detecting the internal mic hardware correctly. Here’s what you can try:

1. Check Device Manager

• Press Win + X → Device Manager → Sound, video and game controllers.
• Look for Realtek Audio or Conexant/Intel Smart Sound. 
  • If it’s disabled, right-click → Enable device.
  • If it’s missing or shows a yellow warning, reinstall the driver.

2. Reinstall Audio Drivers

• Go to HP Support for your notebook model and download the latest Realtek High Definition Audio driver.
• Uninstall the current driver first: 
  • Device Manager → Right-click Realtek → Uninstall device (check “Delete driver software”).
• Restart and install the fresh driver from HP.

3. Check the Microphone in Sound Settings

• Settings → System → Sound → Input.
• Ensure the correct mic is selected (Internal Microphone Array).
• Test the mic using the Test your microphone option.

4. Run HP Hardware Diagnostics

• Restart → Press Esc, then F2 for HP UEFI Diagnostics.
• Run Component Tests → Audio to confirm the mic hardware is functional.

5. Update Windows Audio Components

• In Device Manager, expand System Devices and update: 
  • Intel Smart Sound Technology (Audio Controller) (if present).
• Sometimes this controller manages the mic on newer HP notebooks.

6. Zoom Specific Check

• In Zoom → Settings → Audio: 
  • Ensure “Allow Zoom to access microphone” is enabled in Windows Privacy.
  • Disable “Automatically adjust microphone volume” temporarily and test.

HP Official Audio Troubleshooting Guide: HP PCs - Microphone troubleshooting (Windows 11) | HP® Support

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[WakandaBabe]

I have already done all these things, though I went down the list to be sure. This is a brand new computer laptop. When I go to HP to install drivers, the verson of Windows 11 goes up to 24H2. Mine is 25H2 so where are the drivers? If I let Windows detect drivers, it tells me the most recent drivers are already installed. Extremely frustrating. MY last resort is to do a factory reset.

[VikramTheGreat]

Hi @WakandaBabe,

Thank you for getting back and letting me know that you still have trouble.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support

[WakandaBabe]

Thanks but I have solved the issue by doing a reset. Some glitch, no doubt. But the problem has been fixed.

[VikramTheGreat]

Hi @WakandaBabe,

That’s great to hear! 👍

I’m glad the reset resolved the issue, and everything is working properly now.
 

If you run into anything else or need help in the future, feel free to reach out anytime. Thanks for the update!

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat