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‎05-15-2018 09:32 AM

HP Recommended
Product: hp pavilion 14-e014la
Operating System: Microsoft Windows 10 (64-bit)

I can connect to my cellphone so there is no problem with the headphones, but i can not connect it to my laptop via bluetooth. It does work with the cable. 

4 people had the same question
1 REPLY 1

‎05-16-2018 09:21 AM

HP Recommended

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, you're unable to connect the headphones via Bluetooth,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

What is the error message?

Have you tried any troubleshooting steps?

 

Let's try troubleshooting steps from the article: https://hp.care/2Cm1yNA.

 

Also, update the BIOS: Follow steps from the link: https://hp.care/2w2R6uD.

 

Let me know how this goes,

Have a great day 🙂

Cheers 🙂

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