Can't hear properly using earphones

[shaiyan111]

Hi! When I connect earphones to audio jack of my laptop (HP 240 g6 Notebook), I can hear sound properly on the left earbud but can't hear anything on the right one. Sometimes when I hold earphone cable tightly in a specific angle I can hear in both buds but its annoying and difficult.  My earphones are good as I tasted them on other devices. Also the built-in speaker's sound isn't clear and loud enough even when volume is full. I tried audio troubleshooting but it doesn't detect any problems.  

[ub6424]

Hello @shaiyan111 

Sorry to hear that you are having problems ... 

To help you I need to know the product number (p/n) of your computer !

You will find this information on the back or side of your computer printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer, no sensitive data.

It is allowed to post in public, no problem.

best regards

---

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[shaiyan111]

Product number: 3CW09PC#UUF

[ub6424]

Hello @shaiyan111 

what is the full product name of your notebook ?

Please report your results

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

[shaiyan111]

HP 240 G6 NOTEBOOK

[ub6424]

Hello @shaiyan111 

(1) Important ! Please create a windows restore point !

Restore point name: Old sound driver

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

(2) Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.50 Rev.A

24.3 MB

Sep 24, 2021

Download

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Open windows device manager. Right click on the audio device to uninstall it and confirm if required.

( Do NOT REBOOT ! )

(4) Update audio driver

Realtek High-Definition (HD) Audio Driver

6.0.1.8437 Rev.C

84.2 MB

Jun 7, 2018

Download

(5) Reboot and test again ...

(6) Important ! Please create a windows restore point !

Restore point name: New sound driver

https://www.howtogeek.com/797227/how-to-create-a-system-restore-point-on-windows-10-or-windows-11/

Please report your results

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[shaiyan111]

It didn't work. Also I hear an intense static sound coming from the earphones.The more time I use laptop the problem grows.