Can't hear sound on my computer after diagnostics & restart

[DavidH10]

No sound is coming through my laptop speakers after diagnostics. Is there a way of fixing this?

[The_Fossette]

@DavidH10

I reviewed your post and I understand that you are facing audio issues after running diagnostics.

Don’t worry, I assure you I will try my best to get this sorted.

What is the operating system you are using?

Meanwhile, I recommend you run the audio troubleshooter and it will automatically find and fix the audio issues.

Here is how it is done.

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

If you continue facing the issue, then uninstall the audio driver from the device manager and then download and install the driver from the below link.

https://ftp.hp.com/pub/softpaq/sp111001-111500/sp111325.exe

Here is how it is done.

1. Type "Device Manager" into the search field to open the device manager console.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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