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10P8TRIOT
Level 1
11 6 0 1
Message 1 of 6
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Solved!

Cannot Update Conexant HD Audio Driver

HP Recommended
ProBook 450 G3
Microsoft Windows 7 (64-bit)

I have attempted to update the Conexant HD Audio Driver on my ProBook 450 G3 (Win7 Pro 64-bit) every time HP Support Assistant proposes the update. The latest update proposed was SP74946 (10.0.877.61 Q5). The update appears to be successful and I am prompted to reboot. After the restart the old version of the driver (8.65.133.0) is still installed and HP Support Assistant continues to propose the update. My system is current with all other HP and Windows Update installed.

1 ACCEPTED SOLUTION

Accepted Solutions
DavidPK
Level 18
49,520 9,496 9,902 17,227
Message 4 of 6
Flag Post
HP Recommended

Hi,

 

You're welcome :generic:

 

Looking at this a bit further I think I can see what the problem is ( I don't work for HP, so you may want to check this with them ).

 

Anyway, looking at the cva for this update on the link below ( under the sub-heading [General] ) the driver Version is listed by Conexant as 10.0.877.61, however this is assigned the Vendor Version 8.65.133.0_9.0.69.53-2.109.0.0 which is what you already have installed.

 

http://ftp.hp.com/pub/softpaq/sp74501-75000/sp74946.cva

 

So what I think is happening is that HPSA is seeing the 10.0.877.61 as a later version, but installs it with the Vendor ( HP ) Version driver number 8.65.133.0 - and so the cycle continues.

 

Additionally, if you unpack the installer SP74946, the Ver text documnt lists the driver version as 8.65.133.0_9.0.69.53-2.109.0.0

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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5 REPLIES 5
DavidPK
Level 18
49,520 9,496 9,902 17,227
Message 2 of 6
Flag Post
HP Recommended

Hi,

 

It may be worth trying to install this update directly, rather than through HPSA - download the installation package on the following link and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp74501-75000/sp74946.exe

 

When done, open your Downloads folder, right click the installer and select 'Run as Administrator' to start the installation - when this has completed, restart the notebook.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
10P8TRIOT
Author
Level 1
11 6 0 1
Message 3 of 6
Flag Post
HP Recommended

Thanks David, but I also tried that with the same results.

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DavidPK
Level 18
49,520 9,496 9,902 17,227
Message 4 of 6
Flag Post
HP Recommended

Hi,

 

You're welcome :generic:

 

Looking at this a bit further I think I can see what the problem is ( I don't work for HP, so you may want to check this with them ).

 

Anyway, looking at the cva for this update on the link below ( under the sub-heading [General] ) the driver Version is listed by Conexant as 10.0.877.61, however this is assigned the Vendor Version 8.65.133.0_9.0.69.53-2.109.0.0 which is what you already have installed.

 

http://ftp.hp.com/pub/softpaq/sp74501-75000/sp74946.cva

 

So what I think is happening is that HPSA is seeing the 10.0.877.61 as a later version, but installs it with the Vendor ( HP ) Version driver number 8.65.133.0 - and so the cycle continues.

 

Additionally, if you unpack the installer SP74946, the Ver text documnt lists the driver version as 8.65.133.0_9.0.69.53-2.109.0.0

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
10P8TRIOT
Author
Level 1
11 6 0 1
Message 5 of 6
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HP Recommended
Thanks David, I believe you are correct.
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DavidPK
Level 18
49,520 9,496 9,902 17,227
Message 6 of 6
Flag Post
HP Recommended

Hi,

 

You're welcome :generic:

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Was this reply helpful? Yes No
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