Cannot find Intel HD audio driver

[AblazeVictor]

Suddenly my audio stopped working for Hp Notebook 15s-du1012tu cannot find audio driver

 

[Jerry_57]

Hi @AblazeVictor,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand your audio has stopped working on your HP Notebook 15s-du1012tu, and you cannot find the Intel HD audio driver. You can follow these steps to resolve the issue:
 

Update Audio Drivers via Device Manager:
 

• Press Win + X and select "Device Manager" from the list.
• In the Device Manager, expand the "Sound, video and game controllers" section.
• Right-click on the "Intel HD Audio" driver (or similar) and select "Update driver."
• Choose "Search automatically for updated driver software" and allow Windows to find and install the latest driver.

Download and Install the Driver from HP's Official Site:
 

• Visit the Official HP® Support.
• Enter your product name (HP Notebook 15s-du1012tu) and search for available drivers.
• Ensure you select the correct operating system and look for the latest audio driver listed.
• Download and install the driver, then restart your notebook.

Run Windows Troubleshooter:
 

• Go to Settings > Update & Security > Troubleshoot.
• Select "Playing Audio" and click "Run the troubleshooter."
• Follow the instructions provided to detect and fix any audio-related issues.

Check if Windows Update is Causing the Issue:
 

• Sometimes, a recent Windows update might cause issues with the audio driver.
• Go to Settings > Update & Security > Windows Update.
• Check for any pending updates that may need to be installed or consider uninstalling a recent update if needed.
  
  I hope this helps.

Take care and have an amazing day!
 

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Jerry_57

HP Support