Cannot install B&O audio

[Raccoon56]

I accidentally uninstalled Bo Audio and after downloading and installing Realtek High-Definition (HD) Audio Driver, I still can't find this application. Please help me

[Raj_05]

Hi @Raccoon56,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

To resolve the issue with your Bang & Olufsen (B&O) audio software on your HP Victus 16, you can follow these steps.

Uninstall the Realtek Driver:

• Press Win + X and select Device Manager.
• Expand the Sound, video and game controllers section.
• Right-click on the Realtek High Definition Audio device and select Uninstall device.
• Check the box that says "Delete the driver software for this device" and click Uninstall.
• Restart your computer.

Download and Install the Latest Realtek Audio Driver:

• Visit the HP Customer Support - Software and Driver Downloads.
• Enter your HP Victus 16 model number.
• Select your operating system.
• Download the latest Realtek High-Definition (HD) Audio Driver from the list.
• Install the driver and restart your computer.

Download and Install the HP Audio Control (B&O) Software:

• Sometimes, the B&O software is bundled with the Realtek audio driver, but if it's not installed automatically, you can download it separately.
• Visit the Microsoft Store.
• Search for "HP Audio Control" or "Bang & Olufsen Audio Control" and download the app.

Reinstall HP Support Assistant (Optional but recommended):

• Download and install the HP Support Assistant.
• Run the HP Support Assistant and check for any updates, especially for audio drivers and related software.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update.
• Click Check for updates and install any available updates.
• Restart your computer if necessary.

After following these steps, your B&O audio application should be restored, and you should have access to the audio enhancements it provides.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Raccoon56]

Hi, I tried your two methods but it still doesn't work. I searched on Microsoft Store for "HP Audio Control" or "Bang & Olufsen Audio Control" but couldn't find it. 😞

[Raj_05 · Accepted solution]

Hi @Raccoon56,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support