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01-02-2021 07:47 AM
Product: HP 14" Chromebook
Operating System: Chrome OS
The Chromebook is brand new and never been used before. I cannot plug in my usual headphones as they won't go in all the way but only partway. There doesn't seem to be any obstruction, do I need different headphones?
3 REPLIES 3
01-10-2021 08:07 AM
I reviewed your post and I understand that you are unable to plug the headphones into the computer.
Don’t worry, I assure you I will try my best to get this sorted.
Have you tried a different pair of headphones?
What is the product number of your computer?
Meanwhile, I recommend you force the headphones a little bit and check whether they fit. Usually, when the ports are new it will be a little hard to insert the headphones.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
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01-14-2021 10:50 AM
I have tried different sets of headphones and if i force the jack in any further it will break the computer. I have rang up HP Customer Services and they have no idea what is wrong, and as we are in lockdown I am unable to take it back to Currys PC world to see if they can fix it in store.
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