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Cannot plug my headphpones in the headphone jack fully

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HP 14" Chromebook
Chrome OS

14-db0000 Series

The Chromebook is brand new and never been used before. I cannot plug in my usual headphones as they won't go in all the way but only partway. There doesn't seem to be any obstruction, do I need different headphones?

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HP Support Agent
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@Kurtz04

 

I reviewed your post and I understand that you are unable to plug the headphones into the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you tried a different pair of headphones?

What is the product number of your computer?

 

 

Meanwhile, I recommend you force the headphones a little bit and check whether they fit. Usually, when the ports are new it will be a little hard to insert the headphones.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Message 3 of 4
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I have tried different sets of headphones and if i force the jack in any further it will break the computer. I have rang up HP Customer Services and they have no idea what is wrong, and as we are in lockdown I am unable to take it back to Currys PC world to see if they can fix it in store.

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HP Support Agent
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@Kurtz04

 

I recommend you contact support again and check the available service options for your computer.

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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