• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-24-2023 06:52 AM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ew0000 (549V8AV)
Operating System: Microsoft Windows 11

Hello,

 

I am trying to use a combination headset through the laptops combination 3.5mm audio input.  This headset did work previously, though I had to plug/unplug it several times for it to function as a headset.  That no longer seems to work.

 

It now displays only as a headphone, stating the microphone is unplugged.  I have reinstalled the Realtek Audio driver, ran both the Windows and HP audio troubleshooter programs, and thoroughly checked through any audio settings and properties.  It seems older laptops would allow you to select whether the device was a headphone or a headset, but I have not found such options on this particular device.

 

The only audio software I can find is the Bang & Olufsen Audio Control, but this provides no options to change from headphone to headset.  Realtek Audio Control is not available on Windows 11.

 

The headset works with other devices without issue.

 

I've hit a wall on this issue, so any advice would be appreciated!

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.