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Honor Student
Posts: 2
Member Since: ‎04-28-2015
Message 1 of 2 (1,131 Views)

Chromebook 14 Audio Jack Not working

Product Name: HP Chromebook q-063cl
Operating System: Chrome OS

When I plug headphones into my audio jack, the only way to get sound through them is to press down gently on the connection. Help?


HP Chromebook 14, q-063cl, model number FALCO C2B-D7R-G6A-A5G

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HP Support Agent
Posts: 12,672
Member Since: ‎01-29-2014
Message 2 of 2 (1,104 Views)

Re: Chromebook 14 Audio Jack Not working

Hey there! @chros-falco, Thanks for stopping by HP forums!


I understand that audio jack on your chromebook is not functioning.


Please try the steps recommend below.


Make sure the headphone are securely plugged in.
Try a different set of headphones or earbuds
Unplug your headphones.
Close the lid of the chromebook and wait ten seconds.
Plug in the headphones.
Open the lid. The chromebook will re-scan for audio devices and should find your headphones.

Clear the cache
Click on the chrome setting button in the browser in the top right corner (it looks like three horizontal lines).
Click Tools and then Clear browsing Data.
Specify that you want to clear information From the beginning of time.
Make sure only Empty the Cache is selected.
Click Clear Browsing Data.

Completely reset your chromebook

Click on your account picture in the lower-right corner of your screen.
Click on Settings. A window will appear.
Click on Show Advanced Settings at the bottom.
Find the “Powerwash” label and click Reset.
In the window that opens click Restart.

If the issue still persists it is a hardware issue, please contact HP for service options.


Link to contact HP.



Let me know this helps!

Cheers! :)

I am an HP Employee

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