Chromebook internal audio stopped working

[anju866]

Hello. My Chromebook audio stopped working. I cant record or hear any video or voices from my Chromebook. I tried everything from resetting my Chromebook to power wash. But the volume button stays gray in color. I also tried all the solutions mentioned in the previous post about the

[Irfan_06]

Hi @anju866,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

It sounds like your Chromebook's audio subsystem is either disabled or experiencing a hardware issue. Since you've already tried resets and Powerwash without success, let’s work through some advanced troubleshooting steps:

1. Check for Audio Output Device

• Click on the time in the bottom-right corner to open the status area.
• Check if the audio output device shows as "Speaker" or "Headphones."
  • If no device is listed or the volume slider is gray, your audio driver may not be detecting the internal audio hardware.

2. Perform a Hardware Test

• Press Esc + Refresh + Power to reboot your Chromebook in recovery mode.
• Choose Diagnostics from the recovery menu (if available).
• Run a test for the audio hardware. If it fails, there may be a hardware issue.

3. Reset Audio Settings

Chromebooks store audio configurations that may need to be reset:

• Open Chrome and type: chrome://flags in the address bar.
• Search for Crostini Audio Output and reset it to Default.
• Restart your Chromebook.

4. Reinstall the OS

If a software issue persists:

• Use a second device to create a recovery USB with the Chrome OS Recovery Tool.
• Reinstall the Chrome OS on your Chromebook.

5. Inspect Hardware

If the volume button remains gray and none of the above steps work:

• The internal audio hardware (speakers or microphone) could be disconnected or damaged.
• Test with external headphones or USB audio devices. If external devices work, the internal hardware may need replacement.

Kindly refer to the steps on this video link to further troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support