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- HP Community
- Notebooks
- Notebook Audio
- Chromebook microphone will not work

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03-27-2020 04:39 PM
I reviewed your post and I understand that the microphone is not working correctly.
It's possible that it was blocked by Chrome and the reason it's not working. To find the settings navigate to Settings > Advanced Settings > Content Settings and check the permissions. Make sure your Bluetooth setting isn't on. Just turned it off and check.
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
03-27-2020 05:14 PM
I tried all of the suggestions without resolution. It is my understanding per another post in the Chromebook Help Community that there is a BUG open for this. Orig post-microphone doesn’t work 4/13/19. Jim Danton recently provided link to bug report 1062884 in that post.
03-29-2020 11:23 AM
Yes, I did go through that. However, I recommend you perform a reset on the computer and check if it helps.
https://support.google.com/chromebook/answer/183084?hl=en
If this helps, please mark the public post as an accepted solution so that it benefits several others and please give the same public post a Kudos for my efforts to help.
Take care and have a blessed week ahead.
The_Fossette
I am an HP Employee
04-26-2020 08:22 PM - edited 04-26-2020 08:28 PM
I had the exact same issue, and I finally found a fix! Since it’s a bug issue I switched the operating channel, and the microphone works perfectly fine now.
Open Settings
Select “About Chrome OS” from left column
Select “Additional Details”
Select “Change Channel”
Change from “Stable” to “Beta”
After system updates and restarts the microphone should work perfectly fine!
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