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HP Recommended
HP Chromebook x360 - 14-da0011dx
Chrome OS

Brand new out of the box. I believe it is the cooling fan that creates an extremely high pitch whining noise. Very annoying. Not useful for video conferencing. Headphones with a mic solves the video conferencing issue (not preferred resolution).

Is there a fix to stop the high pitch whining noise?

Anyone else having this issue?

Manufacture defect?

3 REPLIES 3
HP Recommended

@dwalters Do you mean the noise does not appear when the headphones are connected? If yes, the issue seems to be the speakers, and the best way to resolve issues with the speaker is to ensure the device is updated, here's how you can update your Chromebook:

 

Thought, your Chromebook automatically checks for and downloads updates when connected to Wi-Fi or Ethernet, if that didn't happen:

Finish an update

  1. When your Chromebook downloads a software update, at the bottom right, look for the "Update available" notification.
  2. Select Restart to Update.
  3. Your Chromebook will restart and update.

Note: To learn more about the newest Chromebook features, in the "Update available" notification, select Learn more about the latest Chrome OS update.

If you use your Chromebook at work or school:

  1. When your Chromebook downloads a software update, at the bottom right, the notification will be colored:
    • Blue: An update is recommended.
    • Orange: An update is required.
  2. Select Restart to update.
  3. Your Chromebook will restart and update.

Check for updates yourself

  1. Turn on your Chromebook.
  2. Connect your Chromebook to Wi-Fi.
  3. At the bottom right, select the time.
  4. Select Settings .
  5. At the bottom of the left panel, select About Chrome OS.
  6. Under "Google Chrome OS," you'll find which version of the Chrome operating system your Chromebook uses.
  7. Select Check for updates.
  8. If your Chromebook finds a software update, it will start to download automatically.

Note: If your Chromebook uses your phone's internet connection or its own mobile data, you'll get an alert about how much mobile data it needs to update. You can then stop or continue with the update.

 

If your system update won’t download, try the steps below. Test your Chromebook after each step to see if the problem is fixed.

  1. Turn off your Chromebook, then turn it back on.
  2. If you have trouble with your phone or Chromebook's mobile data to update your system, disconnect from the phone or mobile data. Connect to Wi-Fi or Ethernet instead.
  3. Reset your Chromebook.
  4. Recover your Chromebook.

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

HP Recommended

The noise was still present, it was just not being picked up on the headphone mic, that is why it was better.

I returned the computer. The new one is extremely quiet. I believe it was the fan issue.

Thanks for your reply and recommendation.

 

 

HP Recommended

@dwalters Congratulations on the new device and I'm glad it works fine,

Let us know if you need anything else.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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