Chromecast doesn't work on HP TV

[BobJG]

I cannot get my chromecast to activate on this TV.  It worked on this TV before we moved, but now doesn't.  The chromecast works fine on a Toshiba TV.  But on the HP the yellow light on the chromecast keeps flashing. I have tried HDMI2 and HDMI3. 

How can I get the HP TV to interface with Chromecast? 

[The_Fossette]

Hi @BobJG

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you are unable to connect to chrome cast on HP TV.

I’d love to help!

I recommend you to follow the steps in the below article and check if it helps.

How to factory reset your Chromecast - Android - Chromecast Help (google.com)

Let me know how it goes.

Good day! Take care 🙂

Cheers!

[BobJG]

I followed the instructions on How to factory reset your Chromecast and after the LED light turned white, nothing happened.  The HDMI 2 screen (where it was plugged in to that port) stayed black.  I looked on my ipad in settings for a wifi hot spot that was supposed to be created, but nothing showed up.

I also viewed the video and that didn't help me get connected.

Bob

[The_Fossette · Accepted solution]

Hi @BobJG

I recommend you to contact phone support to further diagnose the issue.

Here is how you can get in touch with the phone support.

Open link:  www.hp.com/contacthp/
Enter Product number or select to auto detects
Scroll down to "Still need help? Complete the form to select your contact options"
Scroll down and click on HP contact options - click on Get phone number.

Take care 🙂

Cheers!

[BobJG]

Success!  This morning I followed the instructions very carefully and was able to reset chromecast.  Thanks for your help.

Bob