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‎06-24-2024 03:16 PM

HP Recommended

The sound is not working on my HP Envy 360. When I go into Device Manager, under Sound, video and game controllers the Cirrus Logic Awesome Speaker Amps have a (Code 10) error indicating STATUS_DEVICE_POWER_FAILURE. Disabling them does not work and I am unable to roll back the driver.

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2 people had the same question
3 REPLIES 3

‎07-24-2024 06:16 PM

HP Recommended

I have the same problem. Any solution?

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‎09-03-2024 10:18 AM

HP Recommended

I have the same problem. Can HP please post the resolution?

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‎09-04-2024 06:56 PM - last edited on ‎09-05-2024 11:45 AM by Retired

HP Recommended

I called HP Support on [Personal Information Removed]. 
They told me to uninstall some drivers I thought where unrelated and after a reboot my problem has been fixed.
I cant remember which drivers exactly.
I would recommend giving them a call. I was impressed.

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