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‎05-25-2023 01:49 AM

HP Recommended
Product: HP EliteBook 850 G8 Notebook PC IDS Base Model
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I am using virtual desktop through Citrix with teams installed (hdx optimisation enabled). The integrated microphone works in the session, but with teams it isn't working. My colleagues have the same model of laptop, and it isn't working with them either.

I had a change to try the virtual desktop with different laptop (older model of HP Probook) and with that it works. We tried to update the drivers, reseting laptop etc. but nothing seems to work. Since the problem seems to be with these models of laptops, could it be a driver/hardware issue?

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