Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎06-11-2022 05:25 AM

HP Recommended
Product: HP Laptop - 14-dk1003dx
Operating System: Microsoft Windows 10 (64-bit)

Have the codecs for my windows media player. Need more info on the file codecs.
I read: "To determine what codec was used with a specific file, play the file in the Player and check Properties. On the File tab, look at the Audio codec and Video codec sections."
Understand that but, I checked one song with WMA File (.wma)  Plays with Grove app and Windows media.
Yet another song WMA File (.wma) doesn't play on either and the Pop up still states:
"Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file."

Where do I go from here?

Thank you 🙂

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.