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‎01-23-2020 04:53 PM

HP Recommended
Product: HP Spectre
Operating System: Microsoft Windows 10 (32-bit)

I own an HP Spectre and have been having problems running my audio speakers. When watching a video, the sound will fade on and off. I have tried steps from a previous thread attached below this paragraph 

 

Hopefully it's just a software issue, so you could try the following.

 

Download the Realtek HD Audio installer on the link below and save it to your Downloads folder.

 

http://ftp.hp.com/pub/softpaq/sp78501-79000/sp78936.exe

 

When done, hold down the Windows key and press R

 

Into the Run window, type devmgmt.msc and hit enter.

 

In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall.

 

When complete, download and reinstall the Chipset driver on the following link.

 

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76608.exe

 

When the Chipset reinstallation has completed, restart the notebook.

 

When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

 

 

The link for the chipset driver is invalid. I ended up uninstalling my Realtek driver and continuing with all the other steps, not including the chipset installation. Now I dont have an audio driver at all on my laptop. Please help me!

1 REPLY 1

‎01-27-2020 03:13 PM

HP Recommended

@cnels20 Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day

 

 

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