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‎03-04-2020 11:33 PM

HP Recommended

My laptop just automatically updated and ever since the sound has not worked. I constantly receive error messages stating that "A Conexant audio device could not be found. the application will now exit." I tried to resolve the issue by updating the smart audio drive but I could not find in the device manager.

1 person had the same question
1 REPLY 1

‎03-07-2020 04:17 PM

HP Recommended

@Huntokar

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • What is the operating system?
  • Could you please share the picture of the Audio device error message screen?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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