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‎02-27-2021 02:54 AM - edited ‎02-27-2021 03:00 AM

HP Recommended
Product: HP Elitebook 840 G4
Operating System: Microsoft Windows 10 (64-bit)

My PC's audio capability stopped working suddenly and with no warning a few months ago. I've been putting up with it but now need to fix. Please help!

 

What has happened

  • The speaker icon in the bottom right toolbar has a red X symbol
  • A constant pop up warning shows 'A conexant audio cannot be found, this application will now close'

What I've tried already

  • Uninstalling/reinstalling the audio device in device manager - this is not possible as there are no audio devices in the list
  • Downloaded and tried to install the 'Conexant audio driver for my PC from here: https://support.hp.com/us-en/drivers/selfservice/hp-elitebook-840-g4-notebook-pc/11122291 - I can run the installer but at the end of the process the installer says - 'Driver installation failed, could not find the device for this driver'

 

I am totally unsure of how to proceed as the above seem like logical steps, but the machine doesnt seem to recognise it actually has audio capability. Help much appreciated!

 

Chris

 

Installing audio driver 1.JPGInstalling audio driver 2.JPGDevice manager.JPG

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