Conextant Audio Drive for Windows 10

[lvolp]

Is there any work in progress from HP (or anyone else) for a driver for the Conextant Pepple High Definition Audio System on the G60 530 US.  My recent upgrade to Windows 10 has rendered my audiio system unusable.  I have tried upgrading the drive to a Windows drive and have also rolled back the drive without any success.

[Paul_Tikkanen · Accepted solution]

Hi:

If your notebook has 4 GB of memory, I know you are not going to believe this, but for some crazy reason having 4 GB of memory installed on that platform causes the sound not to work.

Try this workaround for that if your notebook has 4 GB of memory...

A problem with the Conexant audio means that you may hear no sound in Windows 10 even though everything appears to be working correctly.

Microsoft suggests running msconfig.exe and heading to the Boot tab. Click the Advanced options button, check the Maximum memory box and set the value to 3072.

[lvolp]

Paul, that worked and I can not thank you enough.  I have spent the better part of the week trying to resolve the issue.  I only hope that others become aware of your fix.  Not sure how your found out that 4 gb of memory affects the sound driver but it worked.   Am I basically stuck with this memory limit if I went up to 8gb?

Once again thanks for your prompt and successful response.  I wish HP would make this known on its driver support site.

[Paul_Tikkanen]

You're very welcome.

Unfortunately, you are maxed out at 4 GB on that platform.

[lvolp]

Thanks for the response on the memory limit as I had planned to upgrarde to 8gb so you saved me some money.  Once again, thank you.

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

By all respects, your notebook should be able to take 8 GB of memory (chipset and processor support it) but there must be some kind of restriction in the BIOS that prevents 8 GB from working.

I'm not sure if your notebook has DDR2 or DDR3 memory, but if it has DDR2, 2 x 4 GB of DDR2 memory is extremely expensive.   Well over $150 for a pair of 4 GB chips.

[PPDon]

---

@Paul_Tikkanen wrote:

Anytime.

Glad to have been of assistance.

By all respects, your notebook should be able to take 8 GB of memory (chipset and processor support it) but there must be some kind of restriction in the BIOS that prevents 8 GB from working.

I'm not sure if your notebook has DDR2 or DDR3 memory, but if it has DDR2, 2 x 4 GB of DDR2 memory is extremely expensive.   Well over $150 for a pair of 4 GB chips.

---

I specifically registered on this forum to thank you, Paul.

I have spent the last 4 days trying to find a solution to my no audio problem. I have an old school CQ20-310TU which I coax along (hey, it still does what I need it to do) but it finally met it's match with the latest Microsoft update. My audio system is SoundMax and nothing would make it work after the update. I re-installed W10 twice and still nothing, until in desperation I trawled the net for info about individual updates (in this case KB3213986). and here was the answer, limit the RAM. Hopefully my system will be OK with the downgrade in RAM.

But why? Surely if Microsoft knew about this problem (as evidenced by theirmaking the suggestion to provide the fix) why do they force out an update that breaks systems? Anyway, many thanks and hopefully this will add some more info to people out there with broken audio  on their laptops.

[Paul_Tikkanen]

You're very welcome.