Connecting Galaxy Buds to my HP Envy laptop

[DKM001]

I have tried to add my samsung galaxy buds FE to my HP envy but they are not recognised - any suggestions please 

[A_Gayathri]

Hi @DKM001,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are connecting your Samsung Galaxy Buds FE to your HP Envy laptop running Windows 11 should be straightforward, but if the buds are not being recognized, 

here are some troubleshooting steps to follow:

Step-by-Step Guide:

Ensure Bluetooth is Enabled:

• Press Windows + A to open the Action Center.
• Make sure the Bluetooth tile is turned on. If it's off, click on it to turn it on.
• Alternatively, go to Settings > Devices > Bluetooth & other devices and ensure Bluetooth is on.

Put Galaxy Buds in Pairing Mode:

• Place the Galaxy Buds in the charging case and close the lid.
• Wait for 5-6 seconds, then open the lid. The buds should enter pairing mode automatically.
• If they don't, touch and hold both earbuds’ touchpads until you hear a series of beeps indicating they are in pairing mode.

Add a Bluetooth Device:

• Go to Settings > Devices > Bluetooth & other devices.
• Click on Add Bluetooth or other device and select Bluetooth.
• Your laptop will start searching for available Bluetooth devices. Wait for your Galaxy Buds to appear in the list and select them.

Update Bluetooth Drivers:

• Open Device Manager by pressing Windows + X and selecting Device Manager.
• Expand the Bluetooth section.
• Right-click on your Bluetooth adapter and select Update driver.
• Choose Search automatically for updated driver software.
• If a new driver is found, install it and restart your laptop.

Reset Bluetooth Settings:

• Sometimes, resetting Bluetooth settings can resolve connectivity issues.
• Go to Settings > Devices > Bluetooth & other devices.
• Turn Bluetooth off and then back on.

Remove and Re-pair the Buds:

• If your Galaxy Buds were previously paired but are no longer connecting, try removing them and pairing again.
• Go to Settings > Devices > Bluetooth & other devices.
• Under Audio, find your Galaxy Buds and click Remove device.
• Restart your laptop and try pairing the Galaxy Buds again.

Additional Tips:

• Proximity: Ensure that the Galaxy Buds are close to the laptop during the pairing process.
• Charge: Make sure the Galaxy Buds have enough battery.
• Airplane Mode: Ensure Airplane mode is off on your laptop.

Troubleshooting Advanced Issues:

If the basic steps don't work, here are some advanced troubleshooting tips:

• Bluetooth Services: Ensure Bluetooth services are running.
  • Press Windows + R, type services.msc, and press Enter.
  • Find Bluetooth Support Service, right-click it, and select Start (if it's not running) or Restart (if it is running).
• Windows Troubleshooter:
  • Go to Settings > System > Troubleshoot > Other troubleshooters.
  • Run the Bluetooth troubleshooter.

Refer to this document:  HP ENVY 13-ay1000 x360 Convertible PC User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @DKM001,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are connecting your Samsung Galaxy Buds FE to your HP Envy laptop running Windows 11 should be straightforward, but if the buds are not being recognized, 

here are some troubleshooting steps to follow:

Step-by-Step Guide:

Ensure Bluetooth is Enabled:

• Press Windows + A to open the Action Center.
• Make sure the Bluetooth tile is turned on. If it's off, click on it to turn it on.
• Alternatively, go to Settings > Devices > Bluetooth & other devices and ensure Bluetooth is on.

Put Galaxy Buds in Pairing Mode:

• Place the Galaxy Buds in the charging case and close the lid.
• Wait for 5-6 seconds, then open the lid. The buds should enter pairing mode automatically.
• If they don't, touch and hold both earbuds’ touchpads until you hear a series of beeps indicating they are in pairing mode.

Add a Bluetooth Device:

• Go to Settings > Devices > Bluetooth & other devices.
• Click on Add Bluetooth or other device and select Bluetooth.
• Your laptop will start searching for available Bluetooth devices. Wait for your Galaxy Buds to appear in the list and select them.

Update Bluetooth Drivers:

• Open Device Manager by pressing Windows + X and selecting Device Manager.
• Expand the Bluetooth section.
• Right-click on your Bluetooth adapter and select Update driver.
• Choose Search automatically for updated driver software.
• If a new driver is found, install it and restart your laptop.

Reset Bluetooth Settings:

• Sometimes, resetting Bluetooth settings can resolve connectivity issues.
• Go to Settings > Devices > Bluetooth & other devices.
• Turn Bluetooth off and then back on.

Remove and Re-pair the Buds:

• If your Galaxy Buds were previously paired but are no longer connecting, try removing them and pairing again.
• Go to Settings > Devices > Bluetooth & other devices.
• Under Audio, find your Galaxy Buds and click Remove device.
• Restart your laptop and try pairing the Galaxy Buds again.

Additional Tips:

• Proximity: Ensure that the Galaxy Buds are close to the laptop during the pairing process.
• Charge: Make sure the Galaxy Buds have enough battery.
• Airplane Mode: Ensure Airplane mode is off on your laptop.

Troubleshooting Advanced Issues:

If the basic steps don't work, here are some advanced troubleshooting tips:

• Bluetooth Services: Ensure Bluetooth services are running.
  • Press Windows + R, type services.msc, and press Enter.
  • Find Bluetooth Support Service, right-click it, and select Start (if it's not running) or Restart (if it is running).
• Windows Troubleshooter:
  • Go to Settings > System > Troubleshoot > Other troubleshooters.
  • Run the Bluetooth troubleshooter.

Refer to this document:  HP ENVY 13-ay1000 x360 Convertible PC User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @DKM001,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are connecting your Samsung Galaxy Buds FE to your HP Envy laptop running Windows 11 should be straightforward, but if the buds are not being recognized, 

here are some troubleshooting steps to follow:

Step-by-Step Guide:

Ensure Bluetooth is Enabled:

• Press Windows + A to open the Action Center.
• Make sure the Bluetooth tile is turned on. If it's off, click on it to turn it on.
• Alternatively, go to Settings > Devices > Bluetooth & other devices and ensure Bluetooth is on.

Put Galaxy Buds in Pairing Mode:

• Place the Galaxy Buds in the charging case and close the lid.
• Wait for 5-6 seconds, then open the lid. The buds should enter pairing mode automatically.
• If they don't, touch and hold both earbuds’ touchpads until you hear a series of beeps indicating they are in pairing mode.

Add a Bluetooth Device:

• Go to Settings > Devices > Bluetooth & other devices.
• Click on Add Bluetooth or other device and select Bluetooth.
• Your laptop will start searching for available Bluetooth devices. Wait for your Galaxy Buds to appear in the list and select them.

Update Bluetooth Drivers:

• Open Device Manager by pressing Windows + X and selecting Device Manager.
• Expand the Bluetooth section.
• Right-click on your Bluetooth adapter and select Update driver.
• Choose Search automatically for updated driver software.
• If a new driver is found, install it and restart your laptop.

Reset Bluetooth Settings:

• Sometimes, resetting Bluetooth settings can resolve connectivity issues.
• Go to Settings > Devices > Bluetooth & other devices.
• Turn Bluetooth off and then back on.

Remove and Re-pair the Buds:

• If your Galaxy Buds were previously paired but are no longer connecting, try removing them and pairing again.
• Go to Settings > Devices > Bluetooth & other devices.
• Under Audio, find your Galaxy Buds and click Remove device.
• Restart your laptop and try pairing the Galaxy Buds again.

Additional Tips:

• Proximity: Ensure that the Galaxy Buds are close to the laptop during the pairing process.
• Charge: Make sure the Galaxy Buds have enough battery.
• Airplane Mode: Ensure Airplane mode is off on your laptop.

Troubleshooting Advanced Issues:

If the basic steps don't work, here are some advanced troubleshooting tips:

• Bluetooth Services: Ensure Bluetooth services are running.
  • Press Windows + R, type services.msc, and press Enter.
  • Find Bluetooth Support Service, right-click it, and select Start (if it's not running) or Restart (if it is running).
• Windows Troubleshooter:
  • Go to Settings > System > Troubleshoot > Other troubleshooters.
  • Run the Bluetooth troubleshooter.

Refer to this document:  HP ENVY 13-ay1000 x360 Convertible PC User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.