Connection issue with my HP Laptop to Bose QC30

[Muthu7]

I recently bought a Bose QC30 headphone and tried connecting it to my HP Spectre x360 Convertible 13-ae0xx. The headphone works seamlessly with my iPhone & iPad but 1) struggles to stay connected with my HP laptop, 2) should it connect then the volume is sometimes low, sometimes distributed, and sometimes intermittent. Please can somebody help how do I get around this issue?

[Flower_Bud]

@Muthu7

Welcome to the HP Forums 🙂

I would like to take a moment and thank you for using this forum, it is a great place to find answers.

As I understand, you're having issues connecting your headphones and sound quality issues,

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

What is the product number of your device? Use this link to find it: https://hp.care/2aSlUnS

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you tried connecting other headphones?

Have you tried connecting other Bluetooth Devices?

If the other devices having the same issues connecting to your notebook, please refer to this article for troubleshooting steps: https://hp.care/2Cm1yNA.

Follow steps from "Fixing problems with Bluetooth"

Also, perform Windows Update and complete HP Support Assistant Updates if available.

Let me know how this goes,

For I shall follow-up on this case to ensure the concern has been addressed,

And your device is up and running again,

Cheers 🙂

[Muthu7]

Hi,

Thanks for acknowledging and getting back to me.

Product Number: 2QH34EA#ABU

I have tried connecting other wired headphones which work fine and also the HP Pen via the Bluetooth works fine. I also have a wireless mouse to the notebook attached via USB reciever which works fine as well. I believe my Windows & HP Assistant are up to date as well.

Please let me know if you need any other information.

[Flower_Bud]

@Muthu7

Thanks for responding,

Let's try these steps to resolve the issue:

Set the default audio device

Make sure your Bluetooth headphones is set as default:

1. In Windows, type sounds into Search. Select Change system sounds in the search results. Alternatively, right-click the speaker icon in the taskbar and select Playback devices.
2. In the Sound window, from the Playback tab, select your playback device, then click Set Default. If only one playback device is listed, it is set to default automatically.

   Figure: Set Default

   

Uninstall and then reinstall the driver:

1. In Windows, search for and open Device Manager.

2. Double-click Sound, video and game controllers.

3. Right-click the sound device and select Uninstall.

   Figure: Uninstall driver

   

4. Restart the computer to reinstall the driver.

5. Test for sound. If the audio problem persists after reinstalling the driver, continue to the next step.

Updating the audio driver using Device Manager

Make sure the audio device is enabled and then update the audio driver using Device Manager as follows:

1. In Windows, search for and open Device Manager.
2. Double-click Sound, video and game controllers.
3. If a sound device is listed with a down arrow, the device is disabled. Right-click the sound device name and select Enable to re-enable the device.

   Figure: Enabling a disabled sound device

   

4. With the sound device enabled, right-click the sound device and select Update Driver Software.

   Figure: Update Driver Software selection in Device Manager

   

5. Click Search automatically for updated driver software.

   Figure: How do you want to search for driver software

   

6. Windows checks for and installs any updated drivers found. The window displays whether the computer already has the latest available driver or if Windows was able to successfully update the audio driver.

   Figure: The best driver is already installed

   

7. If a window opens asking you to restart the computer, restart the computer.

Reset BIOS to defaults:

1.  

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Update the BIOS: Follow steps from the link https://support.hp.com/in-en/document/c00042629.

Computers that had functioning sound in the past can be restored back to that point. Use the steps in Using Microsoft System Restore (Windows 10, 😎 to restore all the system files back to a time when the sound was working properly.

Alternatively, reinstall the operating system by performing a push-button reset. For instructions, see Microsoft Push-Button Reset (Windows 10) .

Let me know how this goes,

Have a great day 🙂

[Muthu7]

Hi,

Thank you for detailing potential solutions.  I have tried all the steps from 1 to 7 but unfortunately nothing has helped :(. The issue still remains.

[Flower_Bud]

@Muthu7

Thanks for trying possible steps, 

I appreciate your time and efforts,
 

In this case, I would suggest you contact Bose Support.

You've been great to work with and it has been a genuine pleasure interacting with you.

If you need further assistance, feel free reach out to us.

[Muthu7]

Hi,

I had contacted Bose support and they wanted me to try and connect any other bluetooth audio device to my HP laptop. I tried connecting a wireless bluetooth speaker but the laptop is not detecting it for me to connect. They advised me to contact HP again as this does not seem to be an issue with Bose earphones only.

can you help?

Muthu

[Flower_Bud]

@Muthu7

Thank you for responding,

It's great to have you back 😉

I would suggest you reinstall Windows using HP Recovery Media. To order Recovery Media, refer to this article: https://support.hp.com/in-en/document/bph07143

Or contact our phone support: 

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.