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Constant clicking noise when audio playing

HP Recommended
HP Pavilion x360 Convertible
Microsoft Windows 10 (64-bit)

Constant clicking noise whenever anything with Audio played.  i.e. Youtube, music;  with and without earphones.  I have downloaded all of the diagnostic checks that I can and still unable to resolve the issue.  After waiting for 6 weeks to actually receive my item I am keen to get the matter resolved.    I am not computer literate so find this all very frustrating, so hope someone here can help.  Many Thanks

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Hi! @mds1203

 

Were there any recent windows update on the PC?

 

Have you tried checking with a different browser? Does the issue persist?

 

Please share the product number of the PC to assist you better.

 

Try updating windows to the latest version and check if the issue persists.

 

Please update the BIOS, chipset and audio drivers on the PC to the latest version and check if it helps.

 

You can update the drivers on the PC using HP support assistant.

 

Refer this article to know more information about using HP support assistant. Click Here

 

Also, Please try the steps recommended below.

 

1. Right click the speaker icon on the Taskbar and select Playback devices to open Sound settings. Double click your headphones device to open the Properties.

2. Choose the Levels tab and then adjust the Microphone slider to 0. Click Apply.

3. Go to the Enhancements tab and then check the Disable all sound effects. Click OK twice to exit.

 

Also, Try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.


Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Let me know if this works!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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thanks for the suggestins. I had tried most of them but as a brand new computer all downloads were updated.

Diagnostic tests run and error code U08004-8LM9LE-GXGGQ1-21A703 is coming up.   Wiaitng in for a second day on HP support calling me.  

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Hi! @mds1203,

 

Thanks for writing back to us and thanks for sharing the failure ID.

 

I tried to decode the failure ID and it failed with an error Audio Channel Failure.

 

So it certainly sounds like a hardware issue with the PC. Please contact HP support for service options.

 

Contact HP support using this link. Click Here

 

Have a blessed day ahead!

Take Care! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

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