Create an account on the HP Community to personalize your profile and ask a question
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
1 REPLY 1
09-01-2021 07:02 PM
I doubt the missing coprocessor device has anything to do with the DVD drive not working.
You need this driver for the coprocessor, and you will most likely have to manually install it.
Download and run this driver. It will probably not automatically install the coprocessor.
If the auto install doesn't work, then you manually install the driver as follows...
Go to the device manager and click on the coprocessor driver neeing the driver.
Click on the driver tab. Click on Update Driver.
Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.
That folder will be located in C:\SWSetup\sp45168.
Make sure the Include Subfolders box is checked and the driver should install.
Then reboot the PC.
W10 does not come with DVD playing software, so you will have to install a program that works with W10.
VLC media player is a popular free app...
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for? Ask the community