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Crackling audio noise on new HP Pavilion with Windows 20H2

HP Recommended
Pavilion Laptop 15
Microsoft Windows 10 (64-bit)

I'm wondering if anyone else is experiencing audio problems where the sound is heavily distorted with crackles and pops?  I downloaded the 600 MB audio soft pack and installed multiple times.  I've also reinstalled Windows 10 about 3 times and reinstalled the BIOS.  I did use HP Support with a real live person but we're at the point of having me ship the PC to HP in Texas for repair.  I was able to get the audio working for a short period of time with the audio troubleshooter.  As long as I use "shutdown" and not "restart", the fix keeps working.  But if I do a "restart", then the crackles come back.

HP Support Agent
HP Support Agent
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HP Recommended

Hi@harryg4, Welcome to the HP Support Community!


Request you to follow the below troubleshooting steps Audio issue 



To resolve this issue, download and install the SoftPaq or update the audio driver in Device Manager.

Option 1: Download and install the SoftPaq to update the audio driver:



Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.


Realtek High-Definition (HD) Audio Driver


Option 2: Update the audio driver in Device Manager

  1. Open Device Manager.
  2. Expand Sound video and game controllers.
  3. Right-click on Realtek Audio Device.
  4. Select Update Driver Software.
  5. Select Search automatically for updated driver software.
  6. Follow the on-screen instructions to download and install the driver.


Hope this helps! Keep me posted. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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