Crackling noise from right side speakers when web browser is open or if a prompt is awaiting respons

[BturnerCR]

The speakers on the lower right side of my laptop crackle loud even when the speakers are turned off.  This seems to happen when I have a message prompt awaiting a response from me or if I have any internet browser open.  If I close the browser, the crackling stops.  Very annoying.  When I first reported the issue, HP tech assisted with making sure all drivers were up to date but never was able to fix the issue.  Recommended that I be patient and see if a resolution is found.  Now I'm back with the same problem.

[The_Fossette]

Hi @BturnerCR

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that there is crackling noise when you open a browser or when there is any prompt on your computer.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

Follow below steps and check if it helps.

1. Go into Control Panel, then Sound.

2. Under the Playback tab, double click on Speakers to open Properties.

3. Go to Advanced tab. In the drop down, select the highest quality stereo output.

4. Click Apply and close all windows.

If that didn't help, then here's round 2:

1. Instead of the Playback tab, go to the Recording tab.

2. Double click on Stereo Mix.

3. Go to Advanced tab, and select the highest quality from the drop down.

4. Click Apply and close all windows.

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[BturnerCR]

Hi,  You had assisted with suggestions to deal with the crackling sound from one of my speakers any time I am on the internet watching a video or if a popup window is shown and waiting for a response from me.  The original suggestions helped to mute the crackling noise to a low hiss but now the crackling noise is back and as loud as ever, making it disruptive for people working around me.  Apparently this started since my most recent windows updates.  I went through the previous suggestions but this time there is no improvement.  If I disable the driver for the Connexant Audio HD, the crackling goes away but then I can't hear any sound from my speakers or headphones.  Any advice would be greatly appreciated.

[The_Fossette]

Hi @BturnerCR,

I recommend you uninstall the audio driver from the computer and download and install it from the below link.

http://hp.care/2nikIQ9

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!