cancel
Showing results for 
Search instead for 
Did you mean: 
Kiwifiend
New member
2 1 0 0
Message 1 of 4
272
Flag Post

Solved!

Crackling/ popping sound with drop in volume

HP Recommended
OMEN by HP - 17-an002na
Microsoft Windows 10 (64-bit)

I am experiencing intermittant crackling / popping sounds from my laptop. This co-incides with a drop in volume so i turn up the volume and it will suddenly become loud again. The crackling sounds seem to come from the left speaker.  Sound is perfect with headphones on. I have tried updating my BIOS and audio drivers but this has not seemed to have solved the problem.

1 ACCEPTED SOLUTION

Accepted Solutions
A4Apollo
Retired
Retired
17,747 17,497 1,301 2,103
Message 2 of 4
Flag Post
HP Recommended

Hi! @Kiwifiend,

 

Have you tried playing audio from a different audio player or a different browser?

 

Try the steps recommended below to solve audio issues.

 

Change Sound Format 

 

1) Right-click the sound icon at the bottom right corner of your desktop and select Playback devices.
2) Highlight your default audio device, which should have a green tick on its icon, then click Properties. 
3) Go to the Advanced tab. Select from the drop-down box 16 bit, 44100 Hz (CD Quality). Then click Apply and OK to save the change. 
If CD Quality option fails to help you solve the popping sound issue, try to choose another audio format and see what happens. 

 

Disable Sound Enhancement

 

1) Right-click the sound icon at the bottom right corner of your desktop and select Playback devices.  
2) Highlight your default audio device, which should have a green tick on its icon, then click Properties. 
3) Go to the Enhancements tab. Check the box for Disable all enhancements. Then click Apply and OK to save the change. 

 

Also, Please try the steps recommended below.


Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition (HD) Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition (HD) Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.

 

Lastly, try running an audio test from F2 system diagnostics page under components test select audio test and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Refer this article to know more information about audio issues. Click Here

 

Let me know if this works!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3
A4Apollo
Retired
Retired
17,747 17,497 1,301 2,103
Message 2 of 4
Flag Post
HP Recommended

Hi! @Kiwifiend,

 

Have you tried playing audio from a different audio player or a different browser?

 

Try the steps recommended below to solve audio issues.

 

Change Sound Format 

 

1) Right-click the sound icon at the bottom right corner of your desktop and select Playback devices.
2) Highlight your default audio device, which should have a green tick on its icon, then click Properties. 
3) Go to the Advanced tab. Select from the drop-down box 16 bit, 44100 Hz (CD Quality). Then click Apply and OK to save the change. 
If CD Quality option fails to help you solve the popping sound issue, try to choose another audio format and see what happens. 

 

Disable Sound Enhancement

 

1) Right-click the sound icon at the bottom right corner of your desktop and select Playback devices.  
2) Highlight your default audio device, which should have a green tick on its icon, then click Properties. 
3) Go to the Enhancements tab. Check the box for Disable all enhancements. Then click Apply and OK to save the change. 

 

Also, Please try the steps recommended below.


Go to Windows Device Manager > Sound, video and game controllers section.
In the list of audio device drivers, look for Realtek High-Definition (HD) Audio. This is the device driver for BeatsAudio (a little bit sneaky, wouldn’t you say?).
Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
Right-click and select Update Driver Software.
Select Browse my computer for driver software.
Select Let me pick from a list of device drivers on my computer.
You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High-Definition (HD) Audio.
At the prompt to reboot, click Yes.
If the issue still persists try the steps recommended below.

 

Lastly, try running an audio test from F2 system diagnostics page under components test select audio test and check if the hardware components on the PC are functioning correctly.

 

Refer this article to know more information about running system diagnostics on your PC. Click Here

 

Refer this article to know more information about audio issues. Click Here

 

Let me know if this works!

Have a great day! 🙂

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

A4Apollo
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
Kiwifiend
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Thanks, problem seems to be solved!

Was this reply helpful? Yes No
A4Apollo
Retired
Retired
17,747 17,497 1,301 2,103
Message 4 of 4
Flag Post
HP Recommended

Hi! @Kiwifiend,

 

Thanks for the update.

 

I'm happy to know your issue is resolved now. If you have any queries in future related to any HP products you can always write back to us.

 

We will try our best to help you out.

 

 

Take Care!

Have a great weekend ahead! 🙂

 

 

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation