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- Crackling sound from My OMEN 15

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08-18-2024 04:38 AM
There is crackling sound from my OMEN 15. I have read few community topic in this forum, but seems it doesn't resolve my problem.
1) Uninstall and install Realtek High Definition Audio Driver
2) Install AMD High-Definition Graphics Driver
None of the above works. No issue with the volume. Still loud and clear. But the crackling noise is so disturbing every time sound is generated from the laptop i.e. via video play, or windows notification sound etc..
Please help.
08-18-2024 07:12 AM
This looks like a driver conflict between Realtek Audio and the AMD Audio CoProcessor.
Which driver version (Driver) and hardware ID (Details) does the AMD Audio CoProcessor have? Can be found in the Device Manager > System devices > AMD Audio CoProcessor > (see above).
If hardware ID:
PCI\VEN_1022&DEV_15E2&SUBSYS_15E21022&REV_00
or
PCI\VEN_1022&DEV_15E2&SUBSYS_15E21022&REV_01
then the driver version should be 2.xx.x.xx, version 6.x.x.xx causes these problems.
The correct driver can be found in the Microsoft Update Catalog.