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‎07-28-2021 01:57 PM

HP Recommended
Product: Pavilion Gaming Laptop - 17-cd1300nd
Operating System: Microsoft Windows 10 (64-bit)

When I play music files over the XDJ-XZ controller (with Asio driver) the music sound crackling, like an old vinyl record was played. When I play that same song over the build in Realtek audio it sounds OK (or at least as long as I tested it didn't crack).

Al software, BIOS, firmware and drivers are up to date. I also contacted Pioneer support, but they asked to drop the problem at HP too. Together with Pioneer I tried to solve the problem such as described in Troubleshooting audio noise in Windows, but unfortunately without any results.

 

LatencyMon stats: Your system appears to be having trouble handling real-time audio and other tasks. You are likely to experience buffer underruns appearing as drop outs, clicks or pops. One or more DPC routines that belong to a driver running in your system appear to be executing for too long. One problem may be related to power management, disable CPU throttling settings in Control Panel and BIOS setup. Check for BIOS updates.
LatencyMon has been analyzing your system for 0:10:15 (h:mm:ss) on all processors.

I changed power mangement to 75% maximum CPU power, disabled CPU throttling etc, but it didn't help.

 

Anyone an idea how to solve this?

Category:
4 people had the same question
1 REPLY 1

‎08-05-2021 11:02 AM

HP Recommended

i got the same problem, tried everything.

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