DTS Audio Control Panel Audio Enhancements dont stay off

[daxliniere]

Something has definitely gone wrong with Windows 10 today.

All of a sudden, my Windows 10 "apps" (calendar, etc) have stopped working and the bar that pops out of the entire right side of the screen (the one with notifications at the top and toggle buttons at the bottom for airplane mode, brightness, etc) has disappeared.

It looks like Windows must have updated without telling me as I'm certain I saw no warnings.

I understand why people buy Macs.

[daxliniere]

I've been removing driver files one-by-one for about 8 hours now.
I'm going to crack this and work out why it worked.

Incidentally, MS rolled out a "critical update" on Feb 9 and I believe that has caused the fix to break. It probably auto-updated some drivers.

[TedSteel]

You are a man on a mission. I admire your tenacity. 🙂

I just saw a news feed come across my phone yesterday. MS is supposedly going to start publishing what is included in the super-vague Windows 10 updates. So that's good new. Might be able to start isolating events a little easier with respect to trouble shooting these items.

By the way Dax - have you seen this post I started?

http://h30434.www3.hp.com/t5/Notebook-Audio/Help-HP-Spectre-x360/td-p/5489374

I'm not sure if it will raise awareness or not. But since this thread and the other one (the crackling thread) have been largely ignored, I was hoping it would help. 

Maybe it will. Maybe it won't. 

But in that new thread ("Help HP - Spectre x360"), I didn't reference this thread as I thought HP had recommended we condense into a single thread at one point. Perhaps I should have referenced this thread as well.

-Ted

[BinaryJay]

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@daxliniere wrote:

I understand why people buy Macs.

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About 687,000 results (0.51 seconds) 

Showing results for osx update broke

[daxliniere]

I'm almost totally out of ideas. Removing these files didn't solve the problem.

I'll try installing/swapping out some files with the v2.79 files and see if that makes a difference.

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This is the list of files installed to the Windows directory and their paths as installed by the driver package:

11/02/2016 02:42 AM 5,626 oem9.inf
11/02/2016 02:42 AM 9,984 oem9.PNF

Directory of C:\Windows\System32
21/12/2015 06:06 PM 1,231,280 MaxxAudioAPO5064.dll - deletable, does nothing.
21/12/2015 06:06 PM 1,100,192 MaxxAudioAPOShell64.dll - deletable, does nothing.
21/12/2015 06:06 PM 425,120 MaxxAudioIntelHaswell64.dll - deletable, does nothing.
21/12/2015 06:06 PM 1,780,896 MaxxAudioRealtek364.dll - deletable, does nothing.
21/12/2015 06:06 PM 13,242,912 MaxxVoiceAPO3064.dll - deletable, does nothing.
21/12/2015 06:06 PM 1,038,000 sl3apo64.dll - deletable, does nothing.
21/12/2015 06:06 PM 1,348,920 slcnt64.dll - req'd for Audio Enhancements checkbox to operate
21/12/2015 06:06 PM 269,120 slprp64.dll - deletable, does nothing.

Directory of C:\Windows\System32\drivers
24/11/2015 10:03 AM 228,608 RTKI2SAC.sys - removing this disables the driver

Directory of C:\Windows\SysWOW64
21/12/2015 06:06 PM 918,176 MaxxAudioAPOShell.dll - deletable, does nothing.

Directory of C:\Windows\SysWOW64\RTCOM
21/12/2015 06:06 PM 11,917,304 MaxxVoiceAPO30.dll - deletable, does nothing.

I believe these files are irrelevant and only used when Windows needs to re-install the drivers:

Directory of C:\Windows\System32\DriverStore\FileRepository\intcadsphp.inf_amd64_7209d0bebb6c238e
21/12/2015 06:06 PM 1,624,776 CX64APO.dll
21/12/2015 06:06 PM 760,064 CXAPOAgent64.exe
21/12/2015 06:06 PM 105,792 dts_intel_coinstaller_x64.dll
21/12/2015 06:06 PM 3,316,336 FMAPO64.dll
21/12/2015 06:06 PM 479,561 IntcADSP.cat
21/12/2015 06:06 PM 765,784 IntcADSP.sys
21/12/2015 06:06 PM 910,176 intcadsphp.inf
11/02/2016 02:42 AM 507,176 intcadsphp.PNF
21/12/2015 06:06 PM 101,656 IntcLpalSdk.dll
21/12/2015 06:06 PM 31,860 IntcPP01.bin
21/12/2015 06:06 PM 47,812 IntcPP02.bin
21/12/2015 06:06 PM 28,232 IntcPP03.bin
21/12/2015 06:06 PM 79,240 IntcPP04.bin
21/12/2015 06:06 PM 224,872 IntcPP05.bin
21/12/2015 06:06 PM 231,960 IntcSST1.bin
21/12/2015 06:06 PM 260,952 IntcSST2.bin
21/12/2015 06:06 PM 291,096 intel_coinst.dll
21/12/2015 06:06 PM 1,231,280 MaxxAudioAPO5064.dll
21/12/2015 06:06 PM 918,176 MaxxAudioAPOShell.dll
21/12/2015 06:06 PM 1,100,192 MaxxAudioAPOShell64.dll
21/12/2015 06:06 PM 425,120 MaxxAudioIntelHaswell64.dll
21/12/2015 06:06 PM 1,780,896 MaxxAudioRealtek364.dll
21/12/2015 06:06 PM 11,917,304 MaxxVoiceAPO30.dll
21/12/2015 06:06 PM 13,242,912 MaxxVoiceAPO3064.dll
21/12/2015 06:06 PM 637,720 PremiumBlackSkinImages64.dll
21/12/2015 06:06 PM 2,163,992 PurpleSkinImages64.dll
21/12/2015 06:06 PM 2,136,080 RCoRes64.dat
21/12/2015 06:06 PM 2,313,944 RtDataProc.dll
21/12/2015 06:06 PM 2,862,584 RtDataProc64.dll
21/12/2015 06:06 PM 2,725,144 RtI2SBgProc64.exe
21/12/2015 06:06 PM 4,286 RtI2SUpd.ico
21/12/2015 06:06 PM 3,293,144 RtkApi64.dll
21/12/2015 06:06 PM 163,112 RtkCfg.dll
21/12/2015 06:06 PM 171,216 RtkCfg64.dll
21/12/2015 06:06 PM 396,568 RtkGuiCompLib.dll
21/12/2015 06:06 PM 2,774,808 RtkMcp64.dll
21/12/2015 06:06 PM 2,644,384 RtkMic32.dll
21/12/2015 06:06 PM 3,053,504 RtkMic64.dll
21/12/2015 06:06 PM 9,454,360 RtkNGui64.exe
21/12/2015 06:06 PM 5,518,616 RTSnMg64.cpl
21/12/2015 06:06 PM 1,038,000 sl3apo64.dll
21/12/2015 06:06 PM 1,348,920 slcnt64.dll
21/12/2015 06:06 PM 269,120 slprp64.dll
21/12/2015 06:06 PM 2,157,952 sltech64.dll
21/12/2015 06:06 PM 96,024 ToastDll64.dll
21/12/2015 06:06 PM 579,744 WavesSvc64.exe
21/12/2015 06:06 PM 515,128 WavesSysSvc64.exe
21/12/2015 06:06 PM 3,257,624 WhiteJadeSkinImages64.dll

Directory of C:\Windows\System32\DriverStore\FileRepository\rtki2sac.inf_amd64_622d48b084b0b512
24/11/2015 10:03 AM 2,716,416 RtI2SBgProc64.exe
24/11/2015 10:03 AM 12,594 RTKI2SAC.cat
24/11/2015 10:03 AM 5,626 rtki2sac.inf
11/02/2016 02:42 AM 9,984 rtki2sac.PNF
24/11/2015 10:03 AM 228,608 RTKI2SAC.sys
24/11/2015 10:03 AM 158,464 RtkI2SAudioService64.exe

[Zshani]

Hi Dax,

I really appreciate your efforts in finding the solution. However, there is one thing which is bothering me again and again that we paid money why do we get a faulty product why should we do the work for them we pay money what they asked for and they should give us what we want don't you think you should work like that.

I know you're going through file by file to nail it down and I really appreciate it but there could be 1 or 2 files still hiding somewhere in the folders maybe in the registry perhaps, causing the issue, and then how would we get to those ones. If you know what I'm trying to say.

I just hope HP do something about it as it's been too long now and ignored for ages.

[daxliniere]

Trust me, I don't want to be wasting my time on this either, but HP have proven themselves to be completely hopeless, with no regard for their customers whatsoever. I would never buy another HP product again in my life and I would urge anyone else to do the same.

The thing is, I lucked across a fix which suddeny stopped working. There MUST be a way to get back to that state.

[misspatrice]

Am having the same problem here. What is the actual solution?

[andrewiam_com]

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@misspatrice wrote:

Am having the same problem here. What is the actual solution?

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Right now, the only fix is to open up DTS Audio Control Panel, go to Listening Experience, and then check and uncheck the Audio Enhancements box every time you plug and unplug your headphones or reboot the computer.

[misspatrice]

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@andrewiam_com wrote:

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@misspatrice wrote:

Am having the same problem here. What is the actual solution?

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Right now, the only fix is to open up DTS Audio Control Panel, go to Listening Experience, and then check and uncheck the Audio Enhancements box every time you plug and unplug your headphones or reboot the computer.

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I tried to uncheck it and no luck.