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Locked

‎08-09-2024 11:38 AM

HP Recommended
Operating System: Microsoft Windows 11

After booting up, I received the error message "No audio device available." The audio output works fine.

Windows 11

Edition Windows 11 Pro
Version 23H2
Installed on ‎12/‎20/‎2022
OS build 22631.3958
Experience Windows Feature Experience Pack 1000.22700.1026.0

 

I receive error messages in the device manager log files. 

Device INTELAUDIO\FUNC_01&VEN_10EC&DEV_0245&SUBSYS_103C89DD&REV_1000\5&25a51051&0&0001 had a problem starting.

Driver Name: oem97.inf
Class Guid: {4d36e96c-e325-11ce-bfc1-08002be10318}
Service: IntcAzAudAddService
Lower Filters:
Upper Filters:
Problem: 0x0
Problem Status: 0xC00000E5

 

Metadata staging failed, result=0x80070490 for container '{00000000-0000-0000-FFFF-FFFFFFFFFFFF}'

I Ran SFC, and FDSK did find bad files and supposedly fixed them.

I have already gone through several troubleshooting steps. Driver update has no effect. 

 

WIll update after reboot. Unless this fixed things.

 

 

 

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