Device is not showing in playback

[Adirocks]

Hi I have win 10 ver 1903 in my laptop

Having realtek audio driver after updating it again and again

My issue is my wireless headphones are getting connected but are not showing in playback. Tried all the possible solutions. I think it's some driver issue. Tried installing the drivers again. Still facing the issue. Badly frustrated. Please help.

[praveen196]

@Adirocks Welcome to HP Community!

I understand that you are facing an audio driver issue.

Please provide the correct product number.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

http://support.hp.com/us-en/document/c03754824

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[Adirocks]

Hi 

Model :15-ac042TU 

Product : M9U96PA#ACJ

I tried updating my realtek audio driver also no further update is available currently for windows.

I also tried updating my bluetooth driver also.

I did scannow thing as well but still I am unable to hear audio from by boat 255 pro bluetooth earphones after connected them and doing in audio sync. Kindly mention the driver that I need to install with the downloading link.

I am badly frustrated and did all mentioned steps available. Please suggest.

[praveen196]

@Adirocks

I understand your concerns.

Please run the SFC scan. you can refer to this Link: https://support.microsoft.com/en-in/help/4026529/windows-10-using-system-file-checker

Please update the BIOS 

Have a nice day!!

[Adirocks]

As mentioned earlier also ,I have tried the scannow thing also but it couldn't work for me.

Please tell any other alternative. I am badly frustrated hearing the same recommendations again and again which is not helpful at all. Please suggest any alternative if you can suggest any.

[praveen196]

@Adirocks

I understand your concerns.

In that case, I would suggets you perform the system reset.

Have a nice day!!