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‎10-04-2016 02:04 PM

HP Recommended
Product: HP 15
Operating System: Microsoft Windows 10 (64-bit)

Hey Everyone,

 

I just upgraded my HP15 Notebook to Windows 10 Anniversary Edition. Now I have distorted audio, is there anything I can do to fix that?

 

Thanks

bill

I am an HP employee
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-04-2016 02:09 PM - edited ‎10-04-2016 02:09 PM

HP Recommended

@Bill_F

 

After upgrading to the anniversary edition the first thing I recommend is update your drivers and software via Windows Update and HP Support Assistant.


For some specific HP Models there can be difficulties with audio destortion after anniversary update. Please see the following support document to see if your model series is in the list and what intructions to follow.

 

HP 15-xxxxx, 15g-xxxxx and 15q-xxxxx Notebook PCs - Audio Is Distorted When Music or Videos Are Played

http://support.hp.com/us-en/document/c05289563

 

I am an HP employee.
Make it easier for others to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

View solution in original post

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1 REPLY 1

‎10-04-2016 02:09 PM - edited ‎10-04-2016 02:09 PM

HP Recommended

@Bill_F

 

After upgrading to the anniversary edition the first thing I recommend is update your drivers and software via Windows Update and HP Support Assistant.


For some specific HP Models there can be difficulties with audio destortion after anniversary update. Please see the following support document to see if your model series is in the list and what intructions to follow.

 

HP 15-xxxxx, 15g-xxxxx and 15q-xxxxx Notebook PCs - Audio Is Distorted When Music or Videos Are Played

http://support.hp.com/us-en/document/c05289563

 

I am an HP employee.
Make it easier for others to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
Was this reply helpful? Yes No
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