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kramos1012
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Message 1 of 2
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Distorted audio only when not using headphones

HP Recommended
Spectre X360 13-AE011DX
Microsoft Windows 10 (64-bit)

My speakers are suddenly producing a distorted, buzzy sound. This started after I shut down my laptop and turned it on after 2 days of not using it (I had it on my desk in its usual spot). The audio is perfectly normal with my headphones in.

I have checked and updated drivers and all system updates. Would appreciate any ideas and fixes!


1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@kramos1012

 

I reviewed your post and I understand that the audio is distorted from the speakers.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps.

 

Run Audio Troubleshooter

  - Launch Troubleshooting by typing and clicking “Troubleshooting” in Windows search.

  - Click on "Playing Audio".

  - Follow the on-screen instructions.

 

If you continue facing the issue, then install all the Windows updates (including optional) and check.

 

Here is how it is done.

 

  1. Select the Start (Windows) button from the bottom-left corner.
  2. Go to settings (gear icon).
  3. Select the Update and Security icon.
  4. Choose Windows Update tab in the sidebar (Circular arrows)
  5. Select Check for updates. If there is an available update, it will begin downloading automatically.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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